eTail Asia 2020

03 - 05 March, 2020

Equarius Hotel - Resorts World Sentosa, Singapore

Contact Us: 65 6722 9455

Richard Flint, COO at HEMA

Richard Flint


Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda

Day 1 - Wednesday 4th March 2020

Wednesday, March 4th, 2020

3:10 PM Case Study Interactive: In-store strategies to support your Omnichannel experience – How to offer a seamless and enticing experience across all channels to meet the needs of your consumers

Richard Flint comes with more than 25 years of international retail experience and currently leads international expansion of Key markets outside of Holland for HEMA, an international retail company with more than 700 stores in 8 countries.

In this innovative and interactive format, spend 20 minutes listening to a best-practice case study by Richard, before he challenges you as an audience to find a solution to one of his key unsolved challenges:

- How to continuously audit in-store activity and collect and analyze store data to improve on successes and discover untapped opportunities
- How to use your experiential staff to collect data about influence of online vs in-store experience
- How to invest and provide targeted training to your in store employees so they can assess the needs of your customers based on their in-store behaviour
- How to deliver flawless execution with a unified customer experience across all of your offline retail locations

Day 2 - Thursday 5th March 2020

Thursday, March 5th, 2020

10:50 AM Lightening Talk: Completely connected – How to build a powerhouse of experience-driven retail

- How can you offer your consumers experiences they simply can’t get online to bolster your digital strategy
- How can you encourage shoppers to try out your products in energetic, spirited, and, importantly, personalized fashion
- How can you use in-store tech to analyse shopper behaviour and recommend the best products
- How can you use data collected when shoppers are using the in-store equipment to better tailor the experience the next time they come in
- How can you use app in-store to bridge the online offline experience and boost the path to future purchases
- How malls are going to evolve considering the changes on customer behaviour and technology