Petros Romas

Petros Romas

Head of Retail & eCommerce APAC Sinch

Petros Romas is the Head of Retail & eCommerce for ANZ at Sinch, where he leads the go-to-market strategy for the region's most dynamic sector.

With over 15 years of deep expertise in the messaging industry, Petros has a proven track record of partnering with some of Australia’s most iconic, high-volume retailers across consumer electronics, grocery, and apparel. He specializes in helping these brands successfully land and expand their SMS and omnichannel messaging strategies to drive commercial growth and enhance customer engagement.

His unique perspective is shaped by experience on both sides of the table — developing strategies for technology companies and for retailers themselves. This dual expertise gives him an unapparelled understanding of the market. Petros was also part of the leadership team that achieved Australia’s fourth-largest technology exit, a testament to his ability to build and scale high-value businesses.

Main Conference Day 2, Wednesday, 25th March 2026

11:40 AM Leadership Exchange: Personalisation vs. Performance – Finding the sweet spot between scale, effort, and ROI - How to balance personalization at scale with broader messaging that resonates across larger audiences

Sometimes personalization delivers great results, and other times it’s just more effort for diminishing returns. How do you find the
right balance? And what data sources should brands tap into for effective personalization, especially when first-party data may be
limited?

This session explores how retailers can maximize impact by aligning personalization efforts with real business outcomes, optimizing messaging across segments, and using the right data sources without falling into the trap of ‘personalization for personalization’s sake’.

Check out the incredible speaker line-up to see who will be joining Petros.

Download The Latest Agenda