Shawn Lim

Shawn Lim

Manager VISA

Main Conference Day 1, Tuesday, 24th March 2026

2:30 PM ‘Invite Only’ Synergy Workshop: The Hidden Cost of Checkout Friction in Modern Retail

Everything works until checkout doesn’t.
As eCommerce matures, growth is increasingly constrained not by demand, but by friction at checkout, particularly in mobile-first, high-intent journeys where trust and speed matter most.
Join Visa for an invite-only workshop to examine why checkout has become one of the last unoptimised growth levers, how consumer expectations have evolved and what it takes to simplify checkout without compromising trust, security, or scale.
Key discussion points:
• Where friction shows up in the final moments of checkout
• What a modern, low‑friction checkout actually looks like in practice
• How to apply these ideas to your own checkout strategy
We look forward to seeing you there!

Check out the incredible speaker line-up to see who will be joining Shawn.

Download The Latest Agenda