Jay Chong Yen Jye

Jay Chong Yen Jye

Digital Project Manager The Hour Glass Limited

Main Conference Day 1, Tuesday, 24th March 2026

4:10 PM Case Study: Dominating search in 2026 - How to navigate algorithm updates and adapt to industry shifts to supercharge organic traffic and sales

Discover how The Hour Glass is stayingahead in the ever-evolving search landscape. This session dives into strategies for navigating algorithm updates, adapting to industry shifts, and leveraging SEO best practices to supercharge organic traffic and drive measurable sales growth.

Main Conference Day 2, Wednesday, 25th March 2026

11:15 AM Panel discussion: Navigating the AI, CRM & data privacy trilemma in modern retail - How can you integrate AI into your CRM strategies without compromising trust, crafting intelligent experiences that are as compliant as they are compelling?

As AI-driven CRM systems unlock new levels of personalization and customer intelligence, brands face a growing challenge: how to balance innovation with increasing privacy regulations and ethical data use. From GDPR in Europe to evolving expectations around consent and transparency, retailers must rethink how they collect, store, and activate customer data.

Check out the incredible speaker line-up to see who will be joining Jay Chong.

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