eTail Asia 2019

05 - 07 March, 2019

Sheraton Towers Singapore

Contact Us: 65 6722 9455

Mike Ghasemi


Founder & Chief Analyst
Mike Ghasemi Research


9:50 AM Keynote Panel: Going from the heart to the brain to the wallet – How can you drive customer engagement and foster loyalty with blockchain, AR and VR?

- Why should you embrace blockchain, AR and VR?
- How can you integrate blockchain, AR and VR into your engagement strategy
- Can AR replace traditional customer service and other client-facing retail roles?
- How can blockchain give you a true 306-degree customer view?
- How can you get your customers to be more emotionally attached to your product through AR and VR?
- How can you promote multi-sensory learning for easy access to your product information?
- How can you create captivating imaginative experiences for your customers through AR and VR? - How can your help your customers make an educated purchase online without the assistance of a store associate?

3:00 PM All-Star Panel: How can you combine artificial intelligence with data from multiple sources to predict the likelihood that a customer will achieve a specific milestone within their journey?

- Gaining real-time visualisation of digitalbehavior – How can you identify customer pain points quickly to convert any engagement into a positive experience and
increase lifetime customer value?
- How can you collect the right data and strengthen your customer relationships through AI?
- How can you identify and engage with prospects and customers at the right time and on the best channel (automated or assisted) before they contact you?
- How can you apply the right resources to the most important customer needs at the right time during the customer journey?


Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda