eTail Asia 2025
May 14 - 15, 2025
Equarius Hotel, Sentosa, Singapore
Pre-Conference day – Tuesday, 7th June
Optimizing Your Retail Tech Stack for 2022 & Beyond
Welcome
8:50 am - 9:00 am
Welcome Address: Suhana Begum, Lead Editor, Researcher & Producer, eTail Asia
Technology Evaluation & Benchmarking Roundtables
9:00 am - 9:40 am
Opening Keynote Panel: What are the top technology trends that are transforming the retail space and how can you tap into them to make every touch a shoppable moment and boost sales?
Anurag Mukherjee -
Head of Technology,
PT Matahari
Gen Lehn -
Country Head, Inditex,
Mitra Adiperkasa
Harshavardhan Chauhaan -
VP, Chief Marketing & Omnichannel Officer,
Spencer’s Retail & Nature’s Basket
Suchitra Viswanathan -
Regional Digital Marketing Operations lead - Greater Asia,
HP
Dashveenjit Kaur -
Senior Tech Reporter,
Tech Wire Asia and TechHQ
Harshavardhan Chauhaan
VP, Chief Marketing & Omnichannel OfficerSpencer’s Retail & Nature’s Basket
Meet The Technology Platforms
9:40 am - 10:10 am
Technology Partner Perspective: A 5-minute introduction to each initiative involved today - What is their USP and what benefits do they bring?
Gabriel Tay -
Solution Consultant JAPAC,
Emplifi
Kenneth Leong -
Sales Manager,
Emarsys
Chris Jordan -
Regional Vice President, Digital 360, ASEAN,
Salesforce
Cesar Mayoly Vieira Lino -
Commerce Cloud Lead – Singapore,
Salesforce
Sumit Gupta -
Enterprise Account Director JAPAC,
Emplifi
Ezio Fernandes -
Regional Director of Sales, APAC,
Smartly.io
Charles Tidswell -
VP of Growth,
Insider
Guneet Oberoi -
Commercial Director,
Insider
Nicola Ayan -
Director, Technology and Growth APJ,
Optimizely
10:10 am - 11:25 am
3 x Technology Roundtables: Meet 1-3 of the newest technology offerings with your peers to establish who best meets your business needs (25 minutes per session)
Kenneth Leong -
Sales Manager,
Emarsys
Gabriel Tay -
Solution Consultant JAPAC,
Emplifi
Sumit Gupta -
Enterprise Account Director JAPAC,
Emplifi
Cesar Mayoly Vieira Lino -
Commerce Cloud Lead – Singapore,
Salesforce
Chris Jordan -
Regional Vice President, Digital 360, ASEAN,
Salesforce
Ezio Fernandes -
Regional Director of Sales, APAC,
Smartly.io
Charles Tidswell -
VP of Growth,
Insider
Nicola Ayan -
Director, Technology and Growth APJ,
Optimizely
Guneet Oberoi -
Commercial Director,
Insider
Roundtable 1: Reserved for Optimizely
Roundtable 2: Reserved for Emplifi
Sumit Gupta, Enterprise Account Director JAPAC, Emplifi
Gabriel Tay, Solution Consultant JAPAC, Emplifi
Roundtable 3: Why loyalty management can make or break personalized omnichannel engagements
Led by: Kenneth Leong, Sales Manager, Emarsys
Roundtable 4: Reserved for Salesforce
Chris Jordan, Regional Vice President, Digital 360, ASEAN, Salesforce
Cesar Mayoly Vieira Lino, Commerce Cloud Lead – Singapore, Salesforce
Roundtable 5: Reserved for Smartly.io
Ezio Fernandes, Regional Director of Sales, APAC, Smartly.io
Roundtable 6: Reserved for Insider
Charles Tidswell, VP of Growth, Insider
11:25 am - 11:45 am
Morning Networking & Coffee Break
11:45 am - 1:00 pm
3 x Technology Roundtables: Meet 4-6 of the newest technology offerings with your peers to establish who best meets your business needs (25 minutes per session)
Kenneth Leong -
Sales Manager,
Emarsys
Sumit Gupta -
Enterprise Account Director JAPAC,
Emplifi
Gabriel Tay -
Solution Consultant JAPAC,
Emplifi
Cesar Mayoly Vieira Lino -
Commerce Cloud Lead – Singapore,
Salesforce
Chris Jordan -
Regional Vice President, Digital 360, ASEAN,
Salesforce
Ezio Fernandes -
Regional Director of Sales, APAC,
Smartly.io
Charles Tidswell -
VP of Growth,
Insider
Guneet Oberoi -
Commercial Director,
Insider
Nicola Ayan -
Director, Technology and Growth APJ,
Optimizely
Roundtable 1: Reserved for Optimizely
Roundtable 2: Reserved for Emplifi
Sumit Gupta, Enterprise Account Director JAPAC, Emplifi
Gabriel Tay, Solution Consultant JAPAC, Emplifi
Roundtable 3: Why loyalty management can make or break personalized omnichannel engagements
Led by: Kenneth Leong, Sales Manager, Emarsys
Roundtable 4: Reserved for Salesforce
Chris Jordan, Regional Vice President, Digital 360, ASEAN, Salesforce
Cesar Mayoly Vieira Lino, Commerce Cloud Lead – Singapore, Salesforce
Roundtable 5: Reserved for Smartly.io
Ezio Fernandes, Regional Director of Sales, APAC, Smartly.io
Roundtable 6: Reserved for Insider
Charles Tidswell, VP of Growth, Insider
Lunch
1:00 pm - 2:50 pm
Networking Lunch
Taking A Leap From Digital To Human Centred Technologies
1:50 pm - 2:00 pm
Chairperson Opening Remarks
Mangala Martinus -
Managing Director,
Payments Consulting Network
2:00 pm - 2:10 pm
Speed Networking
2:10 pm - 2:35 pm
Innovative Chat: Focusing on outcomes, not just financial results - How can you leverage intelligent technologies like automation and prediction engines that tightens the link between your CX & EX to demonstrate business value in crowded markets?
Sanjay Roy -
General Manager, SEA,
PUMA
Dr. AngShuMan Ghosh -
Head of Data Science,
Sony
Bhavana Gupta -
Global Marketing, Branding & Content Development,
INSEAD
2:35 pm - 3:15 pm
Keynote Panel: Capitalising on hybrid retail opportunities – How to combine data with the human touch to capture online and offline consumer behaviours and create ‘WOW’ experiences of the future
Anand Bhaskaran -
Head, Digital Marketing & Marketing Communicatio ns,
BigBasket
Muni Vinay Kamisetty -
Senior vice President & Regional Head of Data & Enterprise Intelligence,
Lazada
Jane Leong -
VP of Data & Growth,
Love, Bonito
Mangala Martinus -
Managing Director,
Payments Consulting Network
Muni Vinay Kamisetty
Senior vice President & Regional Head of Data & Enterprise IntelligenceLazada
