Loek Berendsen

Global Omni Channel Expert with 10+ years experience building and nurturing C level relationships, driving cross domain retail & eCommerce & Customer Experience programs across the world

✅ Transformed and encouraged cross country teams with improved processes, structures and passion to work as coherent teams

✅ Improved customer journeys in million dollar companies with new processes, software and shopping journey experiences

✅ Helped brands by better engagement with consumers by connecting online and offline

✅ Simplified, questioned status quo and humanized dozens of Retail, eCommerce and Customer Experience initiatives, investments and programs

✅ Braking boundary’s by transforming silo oriented mindsets into teamwork & setting satisfied customers as the ultimate objective

An unstoppable curiosity and untenable love to be challenged in solving problems that improve people’s shopping experiences. Passion for leading small, talent teams that work on impactful complex projects. Seasoned in scaling up and transforming technology to meet needs of quickly growing or highly complex customer centric brands