eTail Asia 2025

May 14 - 15, 2025

Equarius Hotel, Sentosa, Singapore

Kelferd Hor

VP, Squad Lead of Investors Digital Experience RHB Banking Group

Main Conference Day 2, Thursday, 15th May

9:50 AM The Real Talk: Shifting from shiny experiments to a scalable strategy - Should businesses pump the brakes on AI’s progress or is there a need for speed? How do you cut through the hype and make sense of all the tech-babble?

“It’s frustrating that tech vendors jump on every bandwagon that rolls into town and hype the hell out of it. It happened with the Metaverse and now it’s happening with AI, and the ironic thing is that AI WILL change the face of retail but it will happen in its own way. Forcing it is unnatural and artificial (pun intended).” – Andrew Busby, Redline Retail


  • What applications of AI will have the greatest transformational power, and how will these impact your organisation?
  • To ensure AI experimentation doesn’t go haywire, how does your team strike a balance between innovative curiosity and relevance as well as security? What gen AI may be able to do for you and what it probably can’t? What are the dangerous misconception about Gen AI’s capabilities?
  • Where is gen AI more hype than help?
  • How do you embed them into your day-to-day for efficiency and creativity?
  • How do you simplify your tech stack and get all your data working for you?

Check out the incredible speaker line-up to see who will be joining Kelferd.

Download The Latest Agenda