Gary Brown

EX CEO and Executive Director
7-Eleven Malaysia

-Senior international FMCG executive with +30 years of experience as Board Member, Group CEO, Regional President, Country General Management, Functional Management - Sales & Marketing.
-Lived and worked in emerging markets (29 years in Asia Pacific and Africa) and developed markets (2 years in UK) specialising in fast moving consumer goods and retailing.
-Currently CEO of the largest (by store number) retailer in Malaysia.
-Held the most senior position in Sara Lee Corporation in Asia Pacific and Africa as well as being member of the worldwide Board of Sara Lee Household & Body Care.
-Proven track record in achieving results across diverse businesses and cultures

Check out the incredible speaker line-up to see who will be joining Gary.

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Day 1 - Wednesday 4th March 2020

Wednesday, March 4th, 2020

10:20 AM Keynote Panel: How can you create much more personal and “human” experiences across moments, channels, and buying stages?

- How can you build up the necessary skills and capabilities to position your businesses to win?

- Next level in-store personalization

- How are AI, facial recognition, location recognition, and biometric sensors becoming more widely used?

- Expanding partner ecosystems

- How can you provide a more seamless and consistent consumer experiences across all stages the decision journey?

- How can you quickly and effectively know your customer, engage across the buying journey and use AI to personalise every brand interaction?

4:10 PM All-Star Panel: How can you combine technology and shopping to provide an unique and unforgettable in-store experience?

- How can you link the online and offline worlds, using data to enhance the retail experience?

- How can you collect information about your customers while they are browsing in-store?

- How can you provide the in-store experience of the future by giving visibility to retailers on what is happening in the store?

- Bridging online and offline – How can you use technology like connected clothing racks, touch-screen-enhanced mirrors and sign-in stations to help put data collected from customers online to use in stores?

Day 2 - Thursday 5th March 2020

Thursday, March 5th, 2020

11:10 AM All-Star-Panel: Crafting the store of the future – How can you re-imagine your physical store to create new concepts that go beyond transactions?

- Gain a competitive edge – How can you create compelling reasons for customers to you, browse, be entertained, dine, make things and get creative?

- Technology to help, not hinder – How can you integrate solutions that blend offline and online into a seamless experience, which is easy, convenient, personalised and interactive?

- Make it personal – How can you unlock valuable customer data collected in stores to synch it with online data to make personalisation easier?

- Try before you buy – How can you use AR to preview how an item would look in your home or on your person before you buy?

- Check in, but don’t check out – How can you redefine convenience and raise customer expectations on a seamless shopping experience?

5:10 PM Fire-Side Chat: Store-to-warehouse - As the demand for large-footprint physical retail space continues to fall, how can you covert your stores into retail fulfillment centers?

- How can you convert your retail stores into mini-fulfillment centers in a more cost-effective way to expand the distribution network?

- How can you make sure you have room to accommodate fulfillment operations? Will you need a special counter for online purchase pick-ups/returns, or space to hold more inventory?

- How can you create new positions to manage online fulfillment?

- How can you make you In-store, online and distribution center inventories integrated and visible to all key stakeholders?

- How can you prevent from pilfering too much store inventory for online orders and losing in-store sales?

eTail Asia 2020