eTail Asia 2019

05 - 07 March, 2019

Sheraton Towers Singapore

Contact Us: 65 6722 9455

Dong Hyun Kim


eAPAC eBusiness Leader
Procter & Gamble


3:00 PM All-Star Panel: How can you combine artificial intelligence with data from multiple sources to predict the likelihood that a customer will achieve a specific milestone within their journey?

- Gaining real-time visualisation of digitalbehavior – How can you identify customer pain points quickly to convert any engagement into a positive experience and
increase lifetime customer value?
- How can you collect the right data and strengthen your customer relationships through AI?
- How can you identify and engage with prospects and customers at the right time and on the best channel (automated or assisted) before they contact you?
- How can you apply the right resources to the most important customer needs at the right time during the customer journey?


Check out the incredible speaker line-up to see who will be joining Dong.

Download The Latest Agenda