Ben Flintoff

General Manager
Baskin-Robbins Australia

Ben’s career started in small business lending with a major Australian bank, then proceeded to achieving Certified Financial Planner status in the advice industry. A period with a private bank in London laid the analytical foundation before true passion in food and guest satisfaction was discovered. A holiday resort company in Canada, a restaurant and winery in Queensland and a café and catering business in Brisbane CBD were all part of the journey leading to Ben’s current role as the General Manager for Baskin-Robbins Australia where he works on creating unforgettable memories for ice cream lovers Australia wide.

Check out the incredible speaker line-up to see who will be joining Ben.

Download The Latest Agenda

Day 1 - Wednesday 4th March 2020

Wednesday, March 4th, 2020

5:45 PM Creative Boardroom: While much is said and written about disruptive, young brands taking on the big players, how are legacy brands fighting back to maintain their relevance against the latest crazes and shifting cultural trends?

Champagne C-Suite retreat (By invitation only; Retailer Only)

Engage in this closed door invite only C-Suite retreat, where you get a chance to exercise your minds and uncover and if it’s possible to go from last to first in the digital era . Get an “outside-in” unique point of view to discover diverse thinking that can transform your mindset—for both you and your business.

Day 2 - Thursday 5th March 2020

Thursday, March 5th, 2020

3:40 PM All-Star Panel: How can you build a customer centric eCommerce store to give your business an edge over the competition?

- Exploring emotional shopping: How can you evoke real emotions with customer communication in-store to build real and lasting relationships with your shoppers?

- How can you best identify and respond to changes in your customer’s behaviour around the shop floor to increase customer engagement?

- Creating customer-centric stores: How can you keep your customer’s needs and behaviours front of mind during the design and maintenance of store formats to forge stronger relationships with your top shoppers?

- What in-store technology do you need to have in-place to make your customer centric store a reality?