eTail Asia 2025

May 14 - 15, 2025

Equarius Hotel, Sentosa, Singapore

Alex Genov

Head of Customer Experience Research, Speaker, Advisor Zappos

Alex holds a PhD in experimental social psychology and currently leads customer research for the Zappos Family of Companies. In previous positions, Alex was responsible for research and usability of the products and services for companies like Turbo Tax, State Farm Insurance and the Active Network.

Check out the incredible speaker line-up to see who will be joining Alex.

Download The Latest Agenda