17 - 19 November, 2020
Day 2 - Thursday 5th March 2020
Thursday, March 5th, 2020
5:10 PM All-Star Panel: How can you improve, personalise and simplify the customer experience, adding value through each journey?
- How can you provide your users with complete flexibility so that they can tailor each journey to suit their needs?
- How does personalization and re-targeting allow you to create a loyal user base?
- How can you strike a balance between using personalisation and re-targeting to foster loyalty without becoming a nuisance?
- Overcoming bottlenecks: How can you proactively anticipate UX challenges in the customer journey and find solutions?