Mothercare reveals secrets to maximising success and transformational leadership
Pang Fu Wei is the managing director of Mothercare - one of Singapore’s largest baby retail chains. Having spent the first four years (of nine) working across every business function within Kim Hin International (KHI)’s group, owned by his family - Pang Fu Wei certainly earnt his seat at the table and proved himself a successful leader. Pang learnt the ins and outs of the family run business, overseeing the acquisition of the Early Learning Centre, the launch of the world’s first Mothercare experience store concept, the implementation of eCommerce and the brand development of Snapkis, Mimosa, Love Amme, and Sparkle Clean. He’s led the business through challenging times, finding ways to innovate, inspire and stay relevant to customers. He serves as a councillor on the Singapore Retailers Association and was the youngest member admitted into Young Presidents’ Organization back in 2017. In this inspiring interview, Pang Fu Wei talks us through:
• How Mothercare was able to pivot quickly in order to survive the pandemic and what it was like to move from survive to thrive.
• How Pang Fu Wei is implementing his vision for the future while remaining relevant, competitive and innovative
• Some of the key characteristics in effective leadership and how Mothercare supports staff and brings the best out of their people.
• How Mothercare is creating ultra personal relationships with customers and standing out from the competition.
Meet Pang Fu Wei on eTail Asia happening from 07 - 09 June, 2022